SKILLS
- 30+ years experience to using Linux and FreeBSD
- 10+ years experience with Oracle Database, MySQL, PostgreSQL
- 10+ years experience to provision and maintain in IaaS and PaaS
- 7+ years developed software with Ruby, Java and C
- 4 years experience to provide a technical support globally for Ansible Automation Platform
- Made presentations and technical articles through online, face-to-face and magazines
Career History
June 2023 -
Amazon Web Services Japan
Cloud Support Engineer II
- Provide technical support regarding Amazon EC2, EBS, ElastiCache and other services as a Linux profile team
January 2021 - May 2023
Red Hat
Senior Technical Support Engineer
- Solve customer issues for Ansible Automation Platform, approximately 30-50 support cases per month
- Collaborate team members in India, EMEA and NA to discuss issues
- Reproduce issues using Amazon AWS, VMware vCenter and Red Hat OpenShift, etc
- Report issues to engineering and documentation team
- Engage the sales and services teams in order to grow our business
- Write and share over 160 knowledge articles to internal team members and external customers
- Write blogs monthly Engineer blog
- Awards [APAC CES Stars (quarterly)] 2022-01-26, 2022-08-04
- CES: Customer Effort Score
- Constantly received positive feedback(4 or 5) from customers
- Achieved multiple CES-5's or Assisted others to achieve multiple CES-5's
August 2018 - December 2020
Red Hat
Technical Support Engineer
- Reproduce, solve and advice about customer issues for Ansible Engine and Ansible Tower
- Award [Unsung Hero: May 14 2020]
- Worked on a bunch of Ansible cases and solved many issues
- Reproduce the issue, identify root cause and drive continuous progress towers solutions
- Customers were very pleased at the job
- Posted a series of Ansible related blogs
- Contributed to team development, by mentoring new hires and proactively sharing knowledge to other team members
August 2017 - June 2018
XXXXXXXXXXXXX
Manager
Planned to develop re-construct legacy system of Data Center Management, with agile strategy
April 2006 - July 2017
XXXXXXXXXXXXX
Software Engineer
Worked as a temporary staff at XXXXXXXXXXXXX, XXXXXXXXXXXXX and others
April 2015 - July 2017, XXXXXXXXXXXXX
XXXXXXXXXXXXX service in Japan
- Made some Ansible scripts to provision servers for XXXXXXXXXXXXX running on XXXXXXXXXXXXX cloud (virtual network configuration, create VMs, install server softwares, configuration of DB replication, monitoring and backup)
SaaS purchasing system
- DBA (Oracle 11gR2 RAC), installation, performance tuning, backup and recovery
- Solved technical and business issues with US and India team using JIRA
- Constructed CI/CD servers using BitBucket server, Bamboo, JFrog Artifactory, Red Hat Spacewalk and Ansible
- Made some operation and monitoring tools with Ruby on Rails
2014, XXXXXXXXXXXXX
Inspected Oracle VM for SPARC
2012, XXXXXXXXXXXXX
Programmer for XXXXXXXXXXXXX Malaysia with Ruby on Rails
2008 - 2010, XXXXXXXXXXXXX
Data Center monitoring and incident management system
- Managed design and architecture
- Introduced package softwares for monitoring, ITIL incident management system
- DB design for LTE AAA system
- Designed DB servers, network and storage with capacity and stability
- Constructed testing environment (Oracle 10g RAC and TimesTen 11g)
2006 - 2007, XXXXXXXXXXXXX
DBA for credit card system
- Maintained Oracle 10g RAC, reported monthly, applied patches
Programmer for credit card system
- Made proof of concepts using WebSphere MQ, SVF and DB2 on AIX 5.3
January 2005 - March 2006
XXXXXXXXXXXXX
Product Manager
Programmer for security software using libpcap network packet capture
December 2003 - December 2004
XXXXXXXXXXXXX
Software Engineer
Instructor in PMBOK strategy inside company
May 2001 - August 2003
XXXXXXXXXXXXX
Product Manager
Managed and made package softwares for log management system and email filtering system
- Boot up the product web site
- Wrote articles on magazines
- Applied for a patent
April 1999 - April 2001
XXXXXXXXXXXXX
Software Engineer
Programmer for digital signature and timestamp system for Japanese Government with SecureSeal http://www.secureseal.jp/
INTERESTS
- Ansible Automation Platform
- Identity Management (Red Hat IdM) and enterprise authentication (SAML, etc)
- Container (OpenShift, Podman)
- Programming (Django, PatternFly)
- Training
- Customer satisfaction by engineering
- Contribute to community
QUALIFICATIONS
- IPA NW (January 2002)
- Oracle RAC Expert 10g (June 2008)
- Cisco CCNP (February 2009, but expired)
- Oracle Certified Master 11g (March 2010)
- IPA SC (January 2011)
- 1st grade Certified Specialist of Intellectual Proerty Management (patent) (July 2011)
- Oracle Performance Tuning Expert 11g (September 2011)
- LPIC Level 3 Security (December 2012, September 2017)
- LPIC Level 3 Virtualization and High Availability (December 2012, August 2017)
- RHCSA (September 2018)
- RHCE [RHEL7] (October 2018)
- Specialist in Ansible Automation (December 2018)
- AWS Certified Solutions Architect - Associate (May 2019)
- AWS Certified SysOps Administrator - Associate (September 2019)
- TOEIC 770 (February 2021)
- RHCE [RHEL8] (October 2021)
- Red Hat Certified Specialist in Advanced Automation: Ansible Best Practices (November 2021)
- Red Hat Certified Specialist in Containers (March 2023)
PUBLICATIONS
- FreeBSD PRESS (Mainichi Communications) 2000-2003
- Software Design (Gijutsu Hyoronsha) 2005, 2019-2021
SPEAKERS
WORKS
I wrote some Ansible script repositories on GitHub.
Also I contributed to FreeBSD project in documentation and porting softwares (1993 - 2006).
EDUCATION
- Nara Institute of Science and Technology (Software Engineering, 1997-1999)
- Kyoto University (Mathematics, 1992-1997)